Last updated: October 2026
Our general policy
Donations to EFAS are voluntary contributions to a nonprofit organisation and are generally not refundable. Once a donation has been processed, those funds are allocated towards our programs.
However, we will always do the right thing. If you believe a payment was made in error, please contact us promptly.
When we will issue a refund
We will issue a full refund if:
- You were charged an incorrect amount due to a technical error
- You were charged more than once for the same donation
- A payment was processed without your authorisation
Refund requests must be made within 7 days of the transaction date. After 7 days, we are unable to issue refunds as the funds may already have been committed to school programs.
Monthly donations
If you are a monthly donor and wish to stop future charges, you can cancel directly through your bank or card provider, or email us at ceo@efas.in and we will cancel within 48 hours. We cannot refund a charge that has already been processed for the current month unless it falls under the error criteria above.
How to request a refund
Email ceo@efas.in with:
- Your full name
- The email address used for the donation
- The amount and date of the transaction
- Your Razorpay payment ID if available (found in your payment confirmation email)
- A brief description of why you are requesting a refund
We will respond within 48 hours and, if approved, process the refund within 7 working days. Refunds are returned to the original payment method.
Contact
Questions: ceo@efas.in · Phone: +91 70090 81471